Download the article Learn to apologize professionally and effectively
This article was written in collaboration with wikiHow writer Devin McSween. Devin McSween is a wikiHow staff writer. With a background in psychology, he has presented his research in social psychology at various conferences and has contributed several manuscripts to his publication. At wikiHow, Devin combines his love of writing and research with the goal of providing wikiHow readers with accessible information to help them learn and grow. He graduated from the University of Charleston with a degree in psychology. There are 12 references cited in this article, which can be found at the bottom of the page. Know more…
When you make a mistake at work, you can quickly type “Sorry for the inconvenience” and continue with the problem. While this apology gets the job done, after a while it can start to feel repetitive and insincere. If you’re looking for other ways to say “Sorry for the inconvenience” to clients and colleagues, look no further. In this article, we’ll share with you why this apology isn’t always the best one to use, what the best alternatives are, and how to make your message more sincere. Keep reading to know more!
- Apologizing for causing inconvenience is a very common canned response that can come off as disingenuous and dismissive of the problem.
- Instead, say “I understand your frustration” or “This shouldn’t have happened” to express sympathy and take responsibility for the problem.
- Or tell the recipient, “Thank you for your patience,” to express your appreciation and help ease any disappointment or negative feelings.
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Source: HIS Education