Community fibers today have fallen by thousands of customers.
More than 9,000 users of the broadband services have recorded complaints on the Downdector website, which measures failure.
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Customers Report on Problems with ServicCredit: Alamy
This question seems to have started just before noon for thousands of affected customers.
The vast majority of customers have complained about internet problems and a handful of no service – including access to the user service.
This included his service and live phone number.
Community fibers provide WiFi up to 1.3 million homes and 185,000 business throughout London, where it operates primarily.
Confused users approached the social media to complain.
One wrote: “They have certain fibers in the community have a break or are hacked.
“The user support line is lowered, the live chat is down, it is impossible to contact anyone. The internet is down and there is no way to discover why.”
While others wrote on X, formally, Twitter: “@communityfibre the Internet does not work and there is no answer from the Fiber Community when inviting a phone number.”
The third person said it was “funny” that the company had disabled “all the possibilities to contact them”.
The fourth went so far as to say that he would not “renew” his contract.
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They said, “Community fibers are useless. Even their conversation and number of user services have been reduced.”
A broadband network provider has contacted customers on social networks and said he was working to solve the problem as a “main priority”.
The community fiber spokesman said The Sun said: “We see a lot now, but not all the customers who were out of the net.
“We will continue to work hard to return the service to all our customers as soon as possible.”
If you are influenced, you can check the status of connecting by a visit to the Fiber Community and log in to your account.
Customers here will be able to get the latest updates on how a broadband network works in their area.
Can you have the right to compensation?
If you suffer problems with the Internet, call or mobile services, you may be entitled to compensation.
We asked the community fibers exactly what his rules were and we would update the piece after we find out more.
Internet companies usually pay £ 8 for each day broadband and home telephone services are not repaired after two full days without service.
They will also pay £ 25 for each missed meeting, or for terms canceled with less than 24 hours, plus you will receive £ 5 for each delay of calendar to the start of the new service.
This is usually automatic.
If your problem is still unresolved after eight weeks, you can complain of an independent scheme of alternative dispute solution (ADR).
Community fibers are reported to the Cisas adr scheme.
How can I check if my broadband or E -Mailing are down?
Many providers of broadband and mobile phone services have dedicated pages where you can check the level of service on offer in your area.
For example, BT has its own page-bt.com/help/check-service-status.
In addition, you can check websites such as Downe Detector, which will tell you if other people have problems with a particular company online.
Categories: Optical Illusion
Source: HIS Education