How to Recover or Get a Refund for Your Misdelivered FedEx Package


Prevent future misdelivery with these tips

This article was co-authored by wikiHow staff writer Raven Minyard, BA. Raven Minyard graduated from Sweet Briar College with a BA in English and Creative Writing in 2020. While in college, she served as co-editor-in-chief of Sweet Briar’s literary magazine Red Clay and has since gone on to write for publications such as The Zillennial Zine and Every Halloween night. Raven recalls reading articles from the early days of wikiHow during her childhood and is thrilled to now be writing for their content team. She enjoys learning about new interests and topics with each article she writes and hopes to help audiences of all backgrounds continue to learn new and exciting things. There are 8 references cited in this article, which can be found at the bottom of the page. This article has been fact-checked, ensuring the accuracy of all quoted facts and confirming the authority of its sources. Find out more…

It’s happened to all of us — ordering a package only to have it delivered to the wrong address. If your FedEx package was mis-delivered, please contact customer service or file a lost package claim to have it re-shipped or get a refund. In this article, we’ll teach you everything you need to know to collect your package, file a claim, and prevent future misdelivery. Plus, find out when FedEx will cover the cost of your lost package.

Make sure that the package is not accidentally delivered to a neighbor or left at a side door. Contact FedEx customer service and explain the situation. They may be able to contact the driver and resend the package within the next business day. If not, file a claim on their website to get a refund.

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  1. Step 1 Double check that your package has been delivered.

    Sometimes a FedEx driver can put your package in a place you don’t expect. Take another look at your property and check with your neighbors that it has not been accidentally delivered to one of their residences. If this is the case, you may be able to resolve the issue without contacting FedEx.[1]

    • Also pull up your FedEx online tracking information and make sure you entered the correct address. This should also confirm that the package has been delivered and tell you if someone has signed for it.
  2. Contact customer service. If you are certain that your package has not been delivered to your address, please contact FedEx Customer Service. Look up the FedEx phone number in your country or use the chat feature on the FedEx website. Explain what happened and answer any questions the customer service agent asks so they can help you find your package.[2]

    • Give them as many details as possible, including your full name, address and tracking number.
  3. Check if the package can be re-delivered. FedEx should contact the driver to find out what happened to your package. In some cases, the driver can pick up your package and deliver it again. If possible, they will try to re-deliver the same day or try again the next business day.[3]

    • If the driver is unable to redeliver the package, you may need to file a claim with FedEx, which we’ll explain in the next section.
  1. Step 1 Log into your FedEx account and go to the File Claims tab.

    FedEx allows you to file claims for lost, damaged, or stolen packages, as well as packages with missing contents. This includes domestic shipments from the US, import/export shipments from the US, and shipments from Canada to the US. Prepare information such as tracking number and account to submit the claim.[4]

    • If you don’t live in the US, contact FedEx customer service in your country to find out how to file a claim and what it covers.
  2. Fill out the request form. After you go to Submit a Claim, FedEx will ask you to fill out a claim form. This will ask for your tracking number or PRO number as well as the type of claim you are making. Please fill out the form completely so that FedEx clearly understands what happened.[5]

    • Please note that claims for undelivered or lost shipments must be made within 9 months of the date of shipment.
  3. Upload the relevant supporting documentation. To complete your claim, include documents such as original manufacturer invoices or purchase invoices, an online order confirmation screen with proof of payment, and any proof of value information. Visit the FedEx website for a list of other possible supporting documents you can include.[6]

  4. Submit the form and track your request. Please review your application before submitting to ensure you have included all relevant information. After submitting a request, visit the Reports tab to see its status. Once reviewed, FedEx will contact you with its decision. Generally, this takes about 5-7 business days.[7]

    • If you wish to cancel your request for any reason, please contact FedEx Customer Service.
  5. Receive your payment if your request is approved. If FedEx approves your request, they will refund you for the package. FedEx sends payments by check or Electronic Funds Transfer (EFT), depending on the method you choose when submitting your request. If you choose check, make sure your address is correct in the Contact Information section.[8]

  6. Challenge the decision, if necessary. If FedEx does not approve your request, challenge their decision by adding additional documents to your existing request. These documents should contain a signed statement explaining the reason for the dispute, as well as any new relevant information regarding the claim.[9]

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Categories: How to
Source: HIS Education

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