The main bank could pay up to £ 12.5 million fees to customers affected by interruptions of services in the last two years.
The Barclays customers are in accordance with the fee for fees after the interruption that has led to the date of payment disorder in late January.
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Through nine banks and construction companies there were at least 158 incidents of the IT failure between January 2023 and February 2025credit: Pa
But that’s not all – Barclays also revealed to MPs that he was preparing to issue payment for other malfunctions that occurred since January 2023.
In the last two years in the last two years, there have been more than 33 days of unplanned technology disappearances and systems for the nine largest British banks and construction companies, according to the new data published by the Treasury Committee.
Barclays had the highest number of interruptions (33, 93 hours in total), while Natwest had the longest downtime time (194 hours, at 13 interruptions).
The Committee-Bound-based group formed from 11 members-heard from the main head of the lender to discover the proportions of recent IT failures and the assessment of how much the buyers can be paid in compensation.
It comes after the interruption that has led to the day of the Barclays customers at the end of January, which coincides with the canvas day of many workers and the deadline for registering tax on self -assessment.
Barclays confirmed that during this incident, more than half of an attempt to execute the network payment did not succeed.
The bank estimated that it would be expected to repay between £ 5 million and £ 7.5 million compensation for a particular failure, adding the estimated £ 5m for other incidents between January 2023 and January 2025.
Vim Maru, the Britain’s CEO of Barclays, wrote in a letter published by the Treasury Committee: “We admit that some of our own guilt of some of our customers and clients have not suffered loss or trouble and inconvenience.”
The disadvantage occurred due to the software problem in the part of its Mainframe operating system in the UK and was not launched by a cyber attack, the Barclays Committee said.
In nine banks and construction companies there were at least 158 incidents of IT failure between January 2023 and February 2025, according to the estimates they provided.
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This figure does not include Barclays’ a recent break, nor a disorder of internet services of other banks in recent weeks.
The usual reasons for incident days include problems with third -party suppliers, disorders caused when systems have changed and internal software failure.
Lady MEG Hillier, chairman of the Treasury Committee, said: “The fact that there has been enough malfunction to fill in the last two years that she has shown that customers’ frustrations are completely valid.
“The reality is that these data show that even the most successful banks and construction companies affect technical omissions.
“What is critical is that they respond quickly and ensure that customers are informed in the whole.”
She added, “I am especially grateful to those who make well compensation for their stress customers who suffer and encourage everyone to think about whether they are working enough in this regard.”
The sun recently talked to a single mom who remained homeless after the recent Barclays It Galtch stopped them to end up in their new house.
How can I check if my bank down?
There are several different ways to discover if your bank has.
Olivia Marshall consumer journalist explains how you can check.
If you are trying to send money to someone or just want to check if you have enough money for coffee, finding your network banking is fine, it may be a real pain.
Most banks have a mere news page on their website to show a service problems, including online banking, mobile applications, ATMs, Debit cards and credit cards.
You can also check any future work they have planned and what it might mean for you.
In addition, you can check websites such as Downe Detector, which will tell you if other people have problems with a particular company online.
How can I ask for a fee after interruption if it stays out of my pocket?
Banks are not obliged to provide fees to customers for services disorders the same way that the telecommunications companies are.
However, if you have made additional costs directly as a result of a service problem, you may be entitled to compensation.
For example, if the payment of the bill fails to pass due to the interruption and you are charged for late payment, you should be able to ask for that money back.
Similarly, if the impact on your credit rating is or punished with delay fees because the transaction cannot be completed, it is important to keep records of these incidents.
Banks will generally evaluate the requirements of a case to a case, taking into account individual circumstances.
However, if you are affected, you should file a formal appeal.
To do this, contact your bank and provide a detailed record of all cases in which you have faced additional costs, costs or fees as a direct result of the service disorder.
This could include the photocopies of bank statements that show missed payments, incomes, invoices or other evidence of the resulting costs.
For more specific guidelines, you can visit your bank’s appeal page.
If you are dissatisfied with the fee offered, you have the ability to escalate your appeal.
This may include your case in the financial ombudsman service, which offers an impartial review of the disputes between customers and financial institutions.
FOS can usually be turned on 15 days after you have first made concerns with the bank.
As IT systems are interrupted at the bank, FOS says the fee depends on your situation and if you have lost as a result.
But if she thinks your bank did something wrong and treated you unjustly, FOS can ask for things to correct on your behalf.
This could be involved to tell the bank to pay the fee:
- Be sure to end from your pocket
- Recognize the inconvenience and trouble you have gone through
He can also tell the Bank to take steps to ensure that you have not lost any other way – for example, saying that he corrects your credit file.
To launch a complaint to FOS, visit Financial-habudsman.org.uk/consumers/how–compont.
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Source: HIS Education