Read on to find out why the Roku Stick remote is not working and try replacing the batteries with a new matching pair and try to fix the Roku Stick remote not working problem again.
Roku Stick remote not working
If you’re having issues with your Roku Stick remote not working, there are a few steps you can take to fix the problem. First, determine whether you have a Roku Simple Remote or a Roku Voice Remote. For a simple remote, make sure it’s pointed directly at the streaming device without any obstructions and try new batteries.
For the voice remote control, make sure it is paired correctly during setup or via the Settings menu. If the voice remote has a rechargeable battery, update the device’s software, re-pair it, or charge it using a micro-USB cable. If it uses standard batteries, try pairing again by removing and reinserting the batteries.
If these steps do not work, consider using an HDMI extension cable, check the battery insertion, or replace the batteries. Advanced users can customize router settings or move the router for better performance. If the remote control becomes hot, stop using it and contact Roku for support. If all else fails, you may need to purchase a new remote from the Roku accessory store, ensuring compatibility with your device.
Why is my Roku Stick Remote not working?
If your Roku Stick remote control is not working, there could be several reasons behind the problem. First, it’s important to determine what type of Roku remote you have: a simple remote or a voice remote. For a simple remote, make sure it has a clear line of sight to your Roku streaming device and try using new batteries. For the voice remote control, make sure it is paired correctly during setup or perform the pairing process through the Settings menu.
If you have a voice remote with a rechargeable battery, make sure your Roku streaming device’s software is up to date, try pairing the remote again, or charge it using a micro-USB cable and a standard USB power adapter. For voice remotes that use standard batteries, try pairing again by removing and reinserting the batteries.
If the problem persists, consider using an HDMI extension cable to reduce wireless interference, check that the remote control batteries are properly inserted, or replace them if necessary. For rechargeable remotes, try pressing and holding the pairing button for 20 seconds to reboot.
Advanced users who are familiar with network equipment can optimize their Roku streaming device and remote control by adjusting their wireless router settings. Connecting to a 5 GHz wireless network, manually selecting the wireless channel, or turning off the DFS channel may help in some cases. Moving the router away from streaming devices can also prevent signal degradation.
Finally, if the Roku remote gets hot or warm during use, this may indicate a damaged rechargeable battery or corroded alkaline batteries. In such cases, stop using the remote, disconnect it from the charging cable (for rechargeable remotes), and allow it to cool on a non-flammable surface before contacting Roku Support.nIf none of these troubleshooting steps solve the problem, you may you’ll need to consider purchasing a new remote from a Roku accessory store, making sure it’s compatible with your streaming device.
How to fix a broken Roku remote?
1. Determine the type of remote control
Different Roku remotes have different troubleshooting methods, so it’s important to determine which type of remote you have: a simple Roku remote or a Roku voice remote.
2. Troubleshoot Roku Simple Remote
The simple Roku remote uses infrared (IR) light to transmit keystrokes. Follow these steps to resolve the issue:
Ensure visibility
Make sure the remote is pointed directly at the Roku streaming device, with no obstructions blocking the signal.
Replace the batteries
Insert new batteries into the remote and test it by pointing it directly at the front of the streaming device.
Adjust the position and angles
If problems persist, try different positions and angles to ensure a clear line of sight between the remote control and the device.
3. Troubleshooting Roku Voice Remote
The Roku Voice Remote communicates with your Roku streaming device via a dedicated wireless connection. Follow these steps to resolve the issue:
Pairing process
During setup, make sure the pairing process is complete to establish a wireless connection. If you later upgraded to a voice remote control, perform the pairing process from the Settings menu.
Troubleshooting remote controls with rechargeable batteries
For voice remotes with a rechargeable battery:
- Make sure your Roku streaming device is up to date by checking the software version in the Settings menu.
- Re-pair your voice remote by placing your streaming device into pairing mode and following the instructions.
- Recharge the remote using the micro-USB cable and standard USB power adapter, making sure the status light shows the charging process.
Solving problems with standard battery-operated remote controls
For voice remotes using standard batteries:
- Remove and reinsert the batteries, making sure they are inserted correctly.
- If the remote control has a pairing button, press and hold it for a certain amount of time. Otherwise, press and hold the Home and Back buttons.
- Wait for the remote to connect to your streaming device and the pairing dialog should appear on your TV screen.
4. Additional troubleshooting steps
If the above steps did not resolve the issue, consider the following tips:
Use an HDMI extension cable
Install an HDMI extension cable if you use a Roku Streaming Stick to reduce wireless interference from the HDMI port.
Check battery insertion and replacement
Make sure your remote control batteries are properly inserted and consider replacing them if necessary. For rechargeable remotes, try pressing and holding the pairing button for 20 seconds to reboot.
5. Replacement of the remote control
If none of the troubleshooting steps resolve the problem, you may need to replace the remote control. Visit the Roku accessory store to purchase a new one, ensuring compatibility with your streaming device.
6. Advanced router settings
For advanced users familiar with network equipment, adjusting your wireless router settings can improve the performance of your Roku streaming device and remote control:
- Connect to a 5GHz wireless network if both your router and device support it.
- Manually select the wireless channel to avoid interference.
- Exclude DFS channels from your 5 GHz network if your streaming device does not support them.
- Consider moving your router away from streaming devices to prevent signal attenuation.
7. Remote overheating
If your Roku remote gets hot or warm during use, it may indicate a damaged rechargeable battery or corroded alkaline batteries. In such cases:
- Stop using the remote control.
- Unplug it from the charging cable (for rechargeable remotes).
- Let it cool on a non-flammable surface before trying to fix the problem.
- Contact Roku Support for further assistance and proper resolution of the situation.
Roku
Roku is a well-known brand that produces hardware digital media players, allowing users to access streaming media content from online services. The first Roku model was introduced in 2008 in collaboration with Netflix and popularized low-cost, small format set-top boxes for excessive media consumption. Roku has also licensed its platform for use in smart TVs. As of September 2022, Roku has 65.4 million active accounts.
The company was founded in 2002 by Anthony Wood, who already had experience in the DVR industry. After a failed venture with ReplayTV, Wood collaborated with Netflix on a set-top box project called Project:Griffin. However, Netflix eventually decided to spin off the project into a separate company, leading to the release of the first Roku set-top box in 2008. Roku expanded its product offering and formed partnerships with smart TV manufacturers in the following years.
In 2019, Roku acquired datax, an advertising technology company, for $150 million. Roku’s commitment to innovation and user experience has earned it recognition, including winning the first Emmy Award for Television Enhancement Devices in 2015.
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Categories: General
Source: HIS Education