“Awaiting Carrier Pickup” Meaning & When to Expect Your Package

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While you’re waiting for your package to be delivered, you might see the message “Awaiting Carrier Pickup.” This shipping status update means that the seller is ready to ship your item, but the carrier (such as USPS, UPS, or FedEx) has not yet come and picked it up. Continue reading to learn more about this tracking status, when you can expect a status update and receipt of your shipment, and what to do if your package’s status is stuck at “Awaiting Carrier Pickup.”

A tracking status of “Awaiting Carrier Pickup” means that a carrier (such as USPS or FedEx) has not yet picked up your package from the seller. Expect the carrier to pick up the package within 1-2 days and your package to be delivered within a few days.

1. 

   Check the tracking status of your package regularly. It is quite normal for your package to sit on “Awaiting Carrier Pickup” for a few days, as busy shipping times and bad weather can delay the delivery to receive it. Stay up-to-date on your package’s progress by entering its tracking number on the USPS website, the UPS website, or the FedEx website.[4]

   • Look for the tracking number for your shipment in your order confirmation email or on your invoice. Or contact seller for tracking number.

2. Contact your service provider to inquire about the package. If a few days have passed and your package is still on “Awaiting carrier collection”, contact your carrier’s customer service. A customer service agent can review the package details, find out why your package is stuck, and help you retrieve it.[5]

   • Most service providers such as USPS, UPS and FedEx can be contacted by phone, email and online chat.

3. Contact the sender and ask about the package. If the carrier has not heard from you and your package is still stuck, contact the seller who sent the package. They may have information on the progress of your package, or they may inform you of any delays or problems they are experiencing in the delivery of your item.

   • For example, call or chat with the company’s customer service or email the seller directly.
   • After speaking with the service provider, they may recommend that you contact the dealer anyway.

4. 

   Submit a missing package request to the service provider. If your package still hasn’t reached you by the delivery window, fill out the missing form on the carrier’s website. This opens up an investigation into where your package might be and how to get it to you.[6]

   • For example, fill out the missing mail form on the USPS website or submit a request on the UPS website.
   • If your package is considered lost or stolen, please contact the seller and inquire about a refund or replacement order.

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Source: HIS Education