How to choose the best method of communication for your situation
This article was co-authored by Amber Rosenberg, PCC and by wikiHow staff writer, Annabelle Reyes. Amber Rosenberg is a Professional Life Coach, Career Coach, and Executive Coach based in the San Francisco Bay Area. As the owner of Pacific Life Coach, she has 20+ years of coaching experience and a background in corporations, tech companies, and nonprofits. Amber trained with the Coaches Training Institute and is a member of the International Coaching Federation (ICF).
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Should you call or email? It totally depends on the situation. Phone calls tend to be more personal and collaborative, but they make some people feel anxious. On the other hand, email can be an efficient way to communicate information, but there can be delays in people’s response times. We’re here to explain when calling is better and when emailing is better, plus the pros and cons of each and how to figure out someone’s preference, so keep reading!
- A phone call is best when you need an immediate response, to discuss something complicated or sensitive, or you want to feel a more personal connection.
- An email is best when you have a simple message, need to share information with a lot of people at once, or want time to think about what to say.
- People’s preferences vary, but if you’re wondering which method to use, a good rule of thumb is to contact the person in the same way they typically contact you.
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Source: HIS Education