Gmail not working for you lately? Does it bother you to see that loading icon and it does not load anything? Don’t worry as there are several users like you who are facing multiple Gmail issues and have been looking for help. If you’re one of them, this guide covers all the major problems you may encounter while working with Gmail.
List of possible problems with Gmail
If Gmail isn’t working for you, there could be several scenarios. Are you facing any of the issues listed here?
- Gmail doesn’t send email
- Gmail is not receiving new emails
- Gmail won’t load
- Gmail app keeps crashing or freezing
- Gmail not updating
- Gmail won’t sync on Android
- Gmail won’t open on Android
- Gmail not working on iPhone
- I can’t sign in to Gmail
- You don’t remember your Gmail password
- Problems with two-step verification for Gmail
If yes, then keep reading and hopefully by the end of this guide, you will be able to troubleshoot the Gmail feature not working.
Solutions to try when Gmail is not working
Go through the list of solutions given below and try the one you find related to the problem you are facing with Gmail:
1. Gmail Server Downtime Issues
Let’s start by doing the basics, that is, checking the status of the Gmail server and seeing if it shows a problem that is beyond our control.
Gmail can sometimes crash and this could be the reason why your Gmail is not working.
Go to the Google Workspace status dashboard and see if you see everything green or if something is also orange (orange means a problem). This website is a reliable way to find out if there was ever an outage or any other issue with Google along with the date.
So if your Gmail isn’t working, this should be your first step.
2. I forgot my Gmail password
One of the common reasons why your Gmail is not working is that you are not entering the correct password. Forgetting passwords is quite common and nothing to worry about as Gmail offers several recovery options that you can use if you are unable to access your account. It would be easier if you had added some recovery options like phone number or email address to your Gmail account.
To recover your Gmail account, you can read our other troubleshooting guides:
- Gmail account recovery with phone number
- Recover your Gmail password using two-step verification
- Recover Gmail account without recovery data
3. Gmail won’t load
If the Gmail website doesn’t load in your browser, you can try the following:
- Make sure you are using a supported browser. See browsers supported by Google here
- If you have some extensions installed in your browser, they may interfere with the proper functioning of Gmail. Switch to incognito mode and check if Gmail works there. If so, you can uninstall the extensions one by one to see which one is causing you problems.
- If disabling the extension didn’t help, clear your browser’s cache and cookies.
- If Gmail still won’t load, the last option is to use the Gmail app and see if the issue occurs there, if so then update the Gmail app.
4. The Gmail app is not working
Most of us manage our email using the Gmail app, but if the app itself doesn’t work. Well, this can happen sometimes mainly when you are using an older version of the app; here is something you can try:
- Get the latest version of the Gmail app from the Play Store on your Android or iPhone device.
- Uninstall and then reinstall the Gmail app
- If the Gmail app doesn’t update or takes too long, you can switch to a better network.
- Clear the cache and data of the Gmail app from the Settings section of your device.
5. Gmail doesn’t work on Android or iPhone
Using Gmail on Android or iPhone is quite convenient with the app version; however, you may also find Gmail not working on Android or iPhone for various reasons. Gmail won’t open on Android if the internet connection is bad; so you better change to another network or wait for the network to improve. Also, if Gmail isn’t syncing on Android, make sure you’re getting adequate signal strength. Additionally, you can try the following troubleshooting steps:
- Reboot your Android or iPhone device
- Install the latest version of the Gmail app
- Check your Gmail settings and make sure the sync option is turned on.
- Clear Gmail app data; for this go to Settings>Applications>Gmail>Storage>Clear data
6. You do not send or receive new emails
If your Gmail account is not showing new emails or your inbox is not being updated with new emails, it means that Gmail is unable to connect to the server. So there can be two possibilities: Internet is down or Gmail server is down.
If Gmail isn’t showing or not receiving new emails:
- Make sure your email account has enough storage space
- If the email doesn’t show up in your Gmail inbox, you should check other folders as well.
- If you’re using the Gmail app, make sure the sync option is turned on if you find that Gmail isn’t syncing on Android.
If Gmail isn’t sending new emails:
- Ask the recipient to check if they may have blocked your email address.
- Make sure you are receiving a signal of the required strength
- If you haven’t updated your Gmail app in a while, update it now.
- Clear all cache and cookies from your browser
7. Problems with two-step verification for Gmail
With 2-Step Verification, you can easily protect your Gmail account. However, sometimes this feature can create problems for you. Let’s say you’re signing in to your Gmail account on a new device and you’re asked to enter a code that was sent to you, but you don’t receive any code. So what?
- Make sure you are receiving the correct signal on your mobile device as the codes are sent via SMS.
- You can also download the Google Authenticator app; After downloading, you will need to verify your account with a QR code. After that, open the two-step verification page and scroll down to the Authenticator app. Follow the steps to scan the QR code, after which you will receive a code which you need to enter into the ‘Verify’ box on your computer which will link your phone to your account, from then on you can use the authenticator app to log in instead of SMS codes.
- You can also receive the code by phone call, but you’ll still need a good signal on your phone for that.
Categories: How to
Source: HIS Education