How to Contact Adidas Customer Service by Phone, Email, & Live Chat

Download the article Quick ways to connect with Adidas if there is a problem

This article was co-authored by wikiHow staff writer Mason Martinez, B.S. Mason Martinez graduated from Purchase College with a BA in Creative Writing and Literature. Their works have been published and awarded in various literary magazines and writers’ residencies. At wikiHow, Mason writes for the content team to help people from all walks of life tackle anything on their minds. They firmly believe in knowledge and growth and hope to spread that passion through engaging content and storytelling. There are 9 references cited in this article, which can be found at the bottom of the page. This article has been fact-checked, ensuring the accuracy of all quoted facts and confirming the authority of its sources. Find out more…

Bought the wrong size of sneakers or need help accessing your Adidas account? Don’t get upset. Please contact their customer service team if you have any concerns regarding a recent Adidas order. In this article, we’ll walk you through all the ways you can get in touch with their representatives via phone, email, live chat, and more!

• Call 1-800-982-9337 for general Adidas support, order issues, account or billing inquiries, and more.
• Visit the Adidas Help page and select the Chat icon for 24/7 Bot service or speak with a representative Monday through Sunday from 5am to 8pm PT.
• Bring your receipt to return items to the store free of charge within 30 days of purchase in their original condition.

1. 

   Call 1-800-982-9337 for ordering inquiries and general support. Dial the number and listen carefully to the prompts on the other line. Press the query button that corresponds to your problems and follow the instructions carefully. Stay on the line to connect with an Adidas representative.

   • In the United States, Adidas phone lines are open Monday through Sunday from 5 a.m. to 8 p.m. Pacific Time.
   • Canada: 1-855-823-4327, Monday through Friday, 8 a.m. to 7 p.m. ET.[1]

   • Germany: +49 9132 6464101 by phone or +49 6950 070711 on WhatsApp, Monday to Friday, 8am to 8pm, or Saturday and Sunday 9am to 7pm GMT.[2]

2. Call +44 20 7365 7315 for general UK support. Adidas in the UK offers several ways to contact its representatives during your free time. Their phone lines are open from Monday to Friday between 8 am and 10 pm or on Saturdays and Sundays between 9 am and 9 pm.[3]

   • Alternatively, you can start a WhatsApp chat by sending a message to +44 2035 143305.

1. Email for bulk orders and privacy and media inquiries. Need to order 50 gift cards for a business event? Or are you a journalist trying to get the latest news? Email Adidas using the email address you provided. Write a summary of your concern or question. It’s best to provide as much detail as possible to simplify the process, but be careful about giving out personal information beforehand.

   • Group orders: [email protected][5]

   • Legally: [email protected][6]

   • Media: [email protected]
   • Relations with investors: [email protected]
   • Sustainability: [email protected]

2. Send a handwritten letter to the company’s legal affairs office. Write a professional letter detailing who you are and why you are writing the letter. Include your contact information so the legal department can find you in the right place. Address the letter to:[7]

   • Adidas America Attn: Legal Privacy Policy 5055 N Greeley AvePortland, OR, 97217

1. 

   Can you file a complaint? That! Adidas welcomes feedback on its products and services via one of the contact methods listed above.[12]

2. How can you apply? Adidas allows customers to submit a claim for footwear or apparel products manufactured or purchased within 6 months. To submit a warranty claim, please send photos that clearly show the defect, the item number (6-digit numeric or alphanumeric code on the product label) and the date of manufacture. They are generally found on the shoe tag on the tongue of the shoe or on the clothing tag.[13]

   • Specialty products such as accessories, baseball gear, personal care, eyewear, gymnastics, field hockey, licensed apparel, martial arts, watches and wrestling gear must be contacted directly through the manufacturer to claim. See the list of manufacturers here.

3. 

   What is Adidas’ return policy? All Adidas returns must be returned within 30 days of purchase or delivery. All items must be in their original condition and packaging. Try to avoid cutting the tags. Visit the Adidas website or retailer to start your return. Once the return is approved, a refund will be initiated.[14]

   • Depending on your bank, the refund may take up to 30 days.
   • Adidas may offer refunds via an Adidas eGift Card in some scenarios.

Categories: How to
Source: HIS Education