Microsoft Support Diagnostic Tool is a tool on Windows 10/8, Windows 7 and Windows Server 2008 R2. It is used by Microsoft Support to help identify problems with Windows. When you contact Microsoft for help, support administrators will provide you with an access key. You just need to open the Microsoft Support Diagnostic Tool and enter the password.
To run the Microsoft Support Diagnostic Tool, click on the Start menu and type ‘msdt’ in the search box, press ‘Enter’. After entering the passkey, the tool will be activated, then follow the instructions on the screen.
In order for us to identify your information, you will receive an incident number that you must enter into the tool. You may also need to download some additional tools and answer some questions. After the tool completes the process, it will save the results. You can send the results to Microsoft for further processing. Microsoft Support uses this information to further analyze and provide the best solution to problems you are facing with the version of Windows you have. They can also use the information to perform common troubleshooting tasks.
Running the Microsoft Support Diagnostic Tool does not require an Internet connection. This can be done through a package produced on a computer that has an Internet connection. This package is called an offline package and will run on the target computer. It will then generate a CAB file with diagnostic information that will be sent to Microsoft Support. You can also check Microsoft Product Support Reports, which facilitates the collection of critical system data and logs used to resolve support-related issues.
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Source: HIS Education