Levain Bakery Workers Personalize Pastry Bags for Regular Customer Every Day — Check Out ‘the Don Bag’

Talk about customer appreciation!

Levain Bakery—a pastry shop located in New York City—recently shared a post on TikTok detailing how they personalize pastry bags for a regular customer named Don who stops by the shop every day.

“Every day we have a regular Don come to our 74th St. bakery for a whole grain walnut raisin roll, so the team always tries to make something special for him on the pastry bag,” the Levain bakery wrote alongside the clip .

In the video, various bags made for Don flash across the screen, including one of a sheep holding a rainbow-colored umbrella and another of a giant blue smiley face with the words “Have a nice day” on top.

“Taking ideas for the next Don bag ⬇️,” the Levain bakery wrote in the caption.

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In a statement to PEOPLE, Mathew Reed, “Cookie Manager” at Levain Bakery’s Manhattan location, describes when the group began creating crafty bags for Don.

“When we reopened after the pandemic in 2021, we first learned about Don. This was our first time hearing about Don and his daily visits. “We were told that he would come every day, mostly in the morning, to buy one roll of whole grain walnut raisins,” he says.

“At first, the bags weren’t drawn, he was just another one of our regulars. That was until the team got to know him better, learning about the artist he was and his love for Levain,” continues Reed.

He adds: “Finally, after a month or two, we decided to leave the roll aside in a bag with his name on it, which turned into little messages and eventually into the more elaborately decorated bags he gets today.”

Levain Bakery.

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According to Reed, the act of creating the bags for Don was a “team effort.” He notes, “Tim enjoys creating the embellished bags as much as Don enjoys receiving them.”

“Don is always enthusiastic about themed bags. We’d always connect with him about bag designs, and he always shows excitement with them,” continues Reed. “Sometimes he’ll ask who designed the bag so he can personally thank that team member.”

Don, meanwhile, tells PEOPLE that he’s a big fan of the pastry bags he’s received over the years.

“I love them! I’m an art lover. I graduated in painting from the Faculty of Visual Arts,” he says. “I kept so many bags at home that I love.”

Levain Bakery.

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Talking about what makes Don a phenomenal customer, Reed says, “Don is so laid back. It’s always great to talk to Don and hear about his day.”

“He would often tell us about what it was like to come to Levian at that time and how much the neighborhood had changed,” he continues. “He is always respectful and we admire his commitment to coming to the bakery every day.”

Reed adds, “The bags are our way of thanking him for being so loyal all these years.”

The employee also tells PEOPLE that Don has a great attitude, even on days when the Levain staff isn’t able to make a custom bag.

“As themed bags are becoming more common these days, he always comes in with anticipation of how the bag will look. There are days when we’re too busy to make a bag, but that doesn’t bother Don at all. He’s the best regular we could have asked for—honestly,” he says. .

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