One American Airlines passenger paid for a first-class seat — but apparently didn’t get the first-class experience.
The passenger detailed his recent travel woes in a post on X (formerly Twitter) on Sunday, November 10, sharing a photo of his legs with the reclining seat in front of him seemingly reclined more than usual.
“‘First class,'” the man, who goes by the name @av_cova, wrote in quotes, adding, “The old man is in my lap.” You’re still awful, @AmericanAir.”
“I can’t use my tray table and there’s no way to get up. I’m in 3C, so 2C is obviously broken. AA1851,” he wrote in an update minutes later. “Fix it before someone else wastes a fortune on first class and gets the f—–.”
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PEOPLE reached out to American Airlines for comment, but did not immediately hear back.
The man further explained his predicament in a statement to Fox News.
“No matter how I positioned myself, the seat was still resting on my knees. The gentleman sitting in front of me was very sympathetic, but he was unable to get the seat to lock forward, as it was unusable,” he said. is.
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American Airlines responded to the thread about 30 minutes after the man’s first post, writing: “It’s always a goal to keep our aircraft in top shape. We apologize for this inconvenience and appreciate your bringing it to our attention. We will hand this over to the maintenance folks for review. We apologize once again.”
“Maintenance won’t review the money I wasted…” the man replied.
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According to the same Fox News report, User X — who says he spent $500 on an upgrade so he could have a more pleasant travel experience — told a flight attendant about the problem.
“He shrugged his shoulders – he basically said, ‘It’s an old plane; some of these seats are worn out,’ he told the paper.
Several X users expressed their support for @av_cova in the comments, as well as their disappointment with American Airlines.
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“How condescending,” one user wrote in reference to the airline’s claim that it could “just” apologise. “Why bother?”
“Such a thoughtless, self-serving cavalier response makes us wonder where else American Airlines has to cut corners,” another person wrote
This is not the first time this year that the airline has received a passenger complaint. A woman who went on her sister’s bachelorette weekend was mistakenly placed on the company’s “no-fly” list in June due to a case of mistaken identity — an incident she said cost PEOPLE both money and stress.
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