TWO major banking apps went down today leaving millions of customers without access to their accounts.
Customers of both NatWest and The Royal Bank of Scotland this morning said they were unable to access their online banking accounts.
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Customers received a message with steps to resolve the issue
Downdector reports indicated that in total more than 3,000 depositors were unable to access their money.
Customers took to X, officially known as Twitter, to complain about the technical issue.
One NatWest customer said: “I just can’t log in. I’ve tried closing and re-opening the app”.
Another said, “How long until this is settled? I need access to some money.”
The British bank told customers on social media that the team was “working hard to resolve matters as quickly as possible”.
Meanwhile, Royal Bank of Scotland said it was experiencing “connection issues”.
The online announcement reads: “We have received reports that the online banking and mobile app are experiencing connectivity issues.
“We are currently looking to resolve it.
“Thank you very much for your patience. We apologize for the inconvenience. Please try again later.”
Customers trying to access their accounts online were met with a message telling them: “Some kind of error has occurred.”
Do you owe cash from your bank?
A NatWest spokesman told The Sun: ‘Some customers have experienced difficulties this morning when trying to log in and make payments through their mobile banking and online banking app.
“This has been resolved and we apologize for any inconvenience”.
The technology glitch came as a blow to millions of shoppers who were unable to access cash ahead of the weekend.
The company, which has more than 19 million customers, has reduced its portfolio of personal sites in recent years as customers increasingly prefer digital banking.
Can I claim a termination fee?
Banks are not obliged to pay compensation to clients if there was an interruption or if they had technical problems.
But you may be entitled to a refund depending on how much the disorder has affected you.
You will need to provide evidence of how the outage has adversely affected you, including, for example, any additional costs incurred due to late payment fees.
You should note when you were unable to access services and the names of the people you spoke to at the bank that suffered the outage.
How to check if your bank is failing
THERE are several different ways to find out if your bank is failing.
Senior consumer reporter Olivia Marshall explains how you can check.
If you’re trying to send someone money or just want to make sure you have enough cash for a coffee, finding out your online banking isn’t working can be a real pain.
Most banks have a dedicated news page on their websites to display service issues, including online banking, mobile apps, ATMs, debit cards and credit cards.
You can also check out the future work they have planned and what it could mean for you.
Additionally, you can check websites like Down Detector, which will tell you if other people are having problems with a particular company online.
If your bank does not resolve your complaint, you can take your case to the Financial Ombudsman Service.
It is an independent body that will decide all matters based on what it considers “fair and reasonable” depending on the circumstances of the case.
The Service can resolve your issue by phone, email, or mail, whichever is most convenient for you.
In the event of an IT system failure at a bank, the FOS says any compensation you may receive will depend on your circumstances and whether you have lost money as a result.
If it finds that the bank made a mistake, you may be reimbursed for any fees, charges or penalties.
Categories: Optical Illusion
Source: HIS Education