What to Do When Your UPS Package Is Missing (But Says Delivered)

Plus, learn how to avoid this problem next time

This article was co-authored by wikiHow writer Sophie Burkholder, B.A. Sophie Burkholder graduated from Boston University in 2020 with a double major in Spanish and Modern Foreign Language Education. Sophie worked as a classroom teacher for three years and tried to inspire a love of learning and self-empowerment in her students. With the same purpose but a new audience, he now writes for the content team at wikiHow. She is passionate about giving readers the tools they need for any goal, big or small. This article has been fact-checked, ensuring the accuracy of all facts cited and confirming the authority of its sources. Find out more…

So, the package you’ve been eagerly awaiting has finally been delivered and…it’s nowhere to be found. Aside from this disappointing feeling, you may be wondering where your package is and (understandably) wanting to find the item you spent your time and money on. Fortunately, UPS has a thorough investigation and claims process that can help you. Once you’ve followed the steps below to make sure your package hasn’t been delivered, you can use this comprehensive guide to get in touch with UPS and get your package as soon as possible.

  • File a claim with UPS if your package says it was delivered and you can’t find it, even after the delivery date has passed. UPS will investigate your shipment.
  • Thoroughly search the area around your house or buildings and check with your neighbors. UPS drivers often leave packages in less visible locations to avoid theft.
  • Look for the UPS slip in your mailbox or around the front door. This notification means that your delivery was unsuccessful and will give you the next steps.
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Categories: How to
Source: HIS Education

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