Instagram is experiencing technical difficulties resulting in a misleading ‘no internet connection’ error message, which is not related to the device or network connection.
Why does my Instagram keep saying no internet connection?
Instagram is currently experiencing technical issues that are causing an error message that says “no internet connection” to appear, even though there may not be a problem with the device or network.
This bug within the platform is causing certain features to malfunction, causing frustrated users to voice their concerns on Twitter. Errors and outages are not uncommon on social media platforms, and Instagram was already showing existing users a misleading ‘welcome to Instagram’ error.
Unfortunately, users have to wait for Instagram to fix the issue, but the platform has provided troubleshooting tips for those experiencing issues related to the app.
How to fix when Instagram crashes?
If you encounter a problem on Instagram, you can try the following step-by-step fixes:
- Update the Instagram app:
- Go to the app store on your device (Google Play Store for Android or App Store for iOS).
- Search for “Instagram” and see if an update is available.
- If an update is available, tap the “Update” button to install the latest version of the app.
- Update your device’s operating system:
- Access your device’s settings menu.
- Look for the “System” or “Software Update” option.
- If an update is available, follow the instructions to download and install the latest version of the operating system.
- Restart your device:
- Press and hold the power button on your device.
- Select the option to reboot or reboot the device.
- Wait for your device to turn off and turn on again.
- Check your internet connection:
- Make sure you have a stable internet connection.
- Try switching between Wi-Fi and mobile data to see if the problem persists on both networks.
- If you’re using Wi-Fi, make sure you’re connected to a trusted network.
- Uninstall and reinstall the Instagram app:
- Find the Instagram app on your device’s home screen or app drawer.
- Press and hold the application icon until a menu appears.
- Select the option to uninstall or remove the application.
- Visit the app store on your device, search for “Instagram” and reinstall the app.
After trying these steps, open the Instagram app again to see if the issue is resolved. If the issue persists, you may need to wait for Instagram to resolve the issue on its end, or seek further assistance from Instagram’s support team.
How to report an error to Instagram?
If the previous fixes didn’t solve the problem, you can report the problem to Meta (the company behind Instagram) by following these step-by-step instructions:
- Open the Instagram app and go to your profile.
- Look for the icon with three lines (hamburger menu) in the upper right corner of the screen.
- Tap the icon with three lines to open the menu.
- Scroll down and select “Settings & Privacy”.
- In the “Settings and privacy” menu, scroll further down and find “More information and support”.
- Tap “Help” to access help and support options.
- Within the Help menu, select “Report a problem”.
- Please provide as much detail as possible about the problem in your report. Include information such as the device (phone or tablet) you were using, what you were doing when the problem occurred, and if possible, include a screenshot of the problem.
- If you want to report an issue from the specific page it appeared on, you can shake your device and Instagram will prompt you to report the issue.
By following these steps, you’ll be able to report the issue directly to Instagram’s support team. They will review your report and work to resolve the issue.
Instagram is a popular social media platform that allows users to share photos and videos, interact with others through likes, comments and direct messages, and discover content from different creators and interests.
It provides a visually appealing interface and a range of creative tools and filters to enhance your posts. Users can follow accounts, research current topics, and use features like Stories and Reels to share content in a temporary or short format. Instagram is available as a mobile app for iOS and Android devices, as well as a web version for viewing profiles and posts.
Disclaimer: The above information is for general information purposes only. All information on the website is provided in good faith, but we make no representations or warranties of any kind, express or implied, as to the accuracy, adequacy, validity, reliability, availability or completeness of any information on the website.
Categories: General
Source: HIS Education