Contact an Ulta representative directly with these helpful tips
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Did you buy the wrong shade of foundation or did your must-have eye palette arrive damaged? The good news is that your luxury makeup products don’t have to go to waste. Ulta Beauty has several ways to contact them and solve all your beauty problems. It doesn’t matter if you have a question about a product or a service; Ulta Care Customer Service can assist you with beauty school order issues or inquiries. In this guide, we will explain how to contact Ulta’s cosmetic staff!
- Call 1-866-983-8582 (ULTA) or text “HELP” to 309-650-8582 for general support, order issues, account or billing questions, and the Ulta Beauty Rewards Program.
- Visit Ulta’s Contact Us Online page and select “Speak to an Expert” or “Email Us” and select the topic you need help with and describe your problem before submitting.
- Bring your order, receipt or order confirmation, and payment method to your local Ulta for a return, refund, or exchange for an online or in-store purchase.
Call 1-866-983-8582 for order inquiries and general support. Dial the number and listen carefully to the prompts from the other line. Press the query button that corresponds to your problem and follow the instructions carefully. Otherwise, stay on the line to connect with an Ulta Beauty representative.[1]
- Phone lines are open 7 days a week from 7am to 11pm CT.
Text “HELP” to 309-650-8582 for support. If you want to avoid talking to someone over the phone, send an SMS for help to customer service. After sending the “HELP” message, you should receive a message from an agent asking for your first and last name, phone number, and email.[2]
- You can send SMS to Ulta at any time of the day. However, the agent may get back to you later in the day if their offices are closed or they have a lot of calls.
- When you send an SMS, you will automatically be subscribed to Ulta’s text messaging line. You may receive promotional messages later. Text “STOP” to unsubscribe.
- Message and data charges may apply.
See Ulta’s FAQ for help. Need help updating your account, claiming rewards points, or a missing order? You’re not the only one. Ulta has an FAQ section available to customers on its website to provide information or resources to help resolve their concerns. Use the search box to see if there is an answer immediately available for your specific problem.
- For example, if you have forgotten your password, you can retrieve a temporary password by visiting this link. From there you will be able to update your password within your account.[8]
Use the “Track Order” feature for package information. Eagerly waiting for a package? You can view the latest tracking updates by visiting this link on Ulta’s website. Enter your email and order number or log into your Ulta account to view your purchase history and receive tracking updates.[9]
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Source: HIS Education