Use this guide to easily retrieve your package from the package box
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A USPS package locker is a special type of mailbox used to store large packages. They are usually paired with Cluster Box Units (CBUs), which are large metal structures designed to hold mail for communal areas such as housing estates, townhouses and the like. In this article, we’ll break down what it means if your package has been delivered to a parcel locker—and, most importantly, how to find it.
If your package is delivered to a parcel locker, it is in a large locker-like mailbox. Parcel lockers are usually located near Cluster Box Units (CBUs), which are combined mailbox units for apartment complexes, townhouses, and apartments.
Find the key in your regular CBU mailbox. Package lockers can only be opened with a special key provided by your local USPS office—your regular postal key will not do. When a USPS employee releases your package at the package locker, they will place the appropriate key in your mailbox.[3]
Check the locker key to see which package locker your package is in. CBUs have multiple package lockers, so check the label written on your key fob to see which locker your package is in. Your key will only work in the specified parcel locker.[4]
Unlock the package locker and collect your package. Once you insert the key into the lock, it will stay in place and you will not be able to remove it. That’s okay—a USPS employee will pick up the key the next time they’re at your neighborhood CBU.[5]
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