A VINTAGE customer and his family were threatened with a gun by a crazed salesman.
First user Amir was left fearing for his life after being bombarded with violent messages from the person who sold him the backpack.
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Ellie Flynn spoke to a man who was threatened with a gun on VintedCredit: Channel 4
The row broke out after Vinted canceled the sale due to suspicious activity – after the seller had already shipped the package.
Amir offered to return the bag, but was met with a barrage of aggressive messages.
Despite Vinted canceling the sale, the app’s customer service said it could no longer help.
Sharing his shocking story on Channel 4’s Vinted’s Dirty Laundry: Dispatches, he said: “The messages were quite continuous and got worse.
‘I know where you live’, ‘I’ll come to your house’, ‘I know all your details and I’ll come with a gun to find you’.
“The next day it was ‘I’ll come to your house’ and the last screenshot was them sending my address.
“The main problem is that this person has my address, I live at home with my wife and two children, two little daughters. It was quite shocking.”
Vinted is rated 2.5/5 by Trustpilot and there are videos online bemoaning how difficult it can be to get help from human staff.
Vinted has gathered an incredible 65 million users in 21 countries and revolutionized the buying of second-hand items.
It started in Lithuania in 2008 and has since gained popularity across Europe.
Horrified Zara McDermott fights back tears after seeing a CAT for sale on second-hand clothing app Vinted
It has twice as many users as its nearest competitor Depop and is valued at more than £4 billion.
Presented by journalist Ellie Flynn, the documentary explores the hidden dangers of used apps.
The Dispatches team has discovered more than 100 products that are on the government’s recall list.
A number of items were also found that were in violation of Vinted’s rules.
The items included unsafe baby products, used cosmetics, fire hazard electrical equipment and prescribed medical products.
Katrina Phillips of the Child Accident Prevention Trust was horrified by the ‘self-feeding baby pillow’.
She said: “The bottle is held in place. And let’s say they [a baby] I can’t push it away. These are really dangerous. They must not be sold. It really, really terrifies me.”
dr. Jane Leonard, GP and beautician, examined some of the laboratory results of the tested products.
Fungi, molds and other bacteria were found in some of the tested items.
She explained that the findings suggested the products had been open “for some time” and could cause skin infections.
Vinted gave a statement to Channel 4: “We take the allegations seriously and will act as quickly as possible against anything that breaches our terms and conditions [including] measures that may result in the final blocking of sellers who repeatedly ignore our policy.
“We understand that members are not always aware that an item they are selling or buying could be recalled.
“Our teams … are constantly working to improve and develop new tools and technologies to improve our systems …
“We are very sorry to hear about experiences like this and we are committed to taking the necessary action against members who violate our community standards.
“We have a number of security measures in place on the platform and are constantly updating these processes and improving our level of personal support for members.“
The Sun has also contacted Vinted for a response.
Vinted’s Dirty Laundry: Dispatches airs on Friday 18 October at 7.30pm on Channel 4.
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