Snapchat users who are having trouble logging into their account can try to troubleshoot in a number of different ways. Snapchat is available on iPhone, Android, and the Web. However, Snapchat can only log in one number at a time. As with most applications, users need to log in using a username/email address and password. Sometimes, users may encounter errors when trying to log in. The good news is that in most cases, the fix is very simple.
As Snapchat explains, users who are having trouble logging into their accounts should first ensure they are using the correct username and password. The app displays “user not found‘ If the username or password is incorrect or misspelled, an error message will appear. Another basic troubleshooting tip is to check your internet connection and make sure it’s working as expected. If there are connection issues, users can try reconnecting to Wi-Fi or mobile data services. Snapchat also shows “unable to connect‘ If an unauthorized application or plug-in is detected, an error message will appear. In this case, uninstall the unauthorized software and use only the official Snapchat app and do not use any third-party add-ons.
Tips for troubleshooting Snapchat login issues
Another tip to troubleshoot connection issues is to avoid using a VPN, as this can sometimes cause login issues. Android and iPhone users should also note that rooted devices cannot be used to log into Snapchat or create accounts on the app. Users trying to log into Snapchat from a rooted device may see “Login error‘ information. In this case, try logging in with another device, or unroot that phone, uninstall third-party apps and plugins, reinstall the official Snapchat app, and try again.
Another troubleshooting tip is to try logging into the application using your username instead of your email address. This is especially true for deleted accounts that can only be logged in with their username. The app displays “User not foundIf a user attempts to log in to a deleted account using an email address, a message will appear. If your account was deleted less than 30 days ago, simply log in with your username and password to reactivate it. However, 30 days after deletion, the account will be permanently deleted and cannot be recovered.
The last reason why users have problems recovering their account is that the account has been locked by Snapchat. If the lock is temporary, the user can try to log in from the app and select the “Unlock” option. However, if the account is permanently locked, it cannot be recovered. According to Snapchat, accounts can be locked for a number of reasons. This includes using third-party apps or plugins, sending spam, or indulging in behavior that violates the company’s Community Guidelines, or if Snapchat detects suspicious activity originating from the account.
Why Snapchat can’t recover your password
Sometimes, users may need to reset their Snapchat password if they can’t log in. Resetting a password makes sense when someone has forgotten their old password, or Snapchat won’t allow them to log in with their existing password. Password reset can be done via phone number or email.
If the user doesn’t know the email address or phone number associated with their account, Snapchat may not be able to reset their password. This is to prevent fraudulent reset attempts and prevent unauthorized people from trying to take over a Snapchat account. Additionally, if users don’t have access to the phone number or email address associated with their Snapchat account, they won’t be able to receive the verification code needed to reset their password.
Source: Snapchat