A widespread AT&T outage that affected thousands across the country Thursday has been resolved, according to the company.
“We have restored wireless service for all of our affected customers,” AT&T said in a statement released shortly after 3 p.m. EST.
“We sincerely apologize to them,” they added. “Keeping our customers connected remains our top priority, and we’re taking steps to ensure our customers don’t experience this again in the future.”
Customers from New York to Dallas to San Francisco described major service outages for AT&T, with Verizon and T-Mobile suffering service issues trying to contact AT&T customers, according to NBC News and CNN.
CNN reported that the problem could be related to “peering,” or the way mobile services transfer calls from one network to another. There was no indication that the outage was the result of a cyberattack or other malicious activity.
The FBI and the Department of Homeland Security are helping the Federal Communications Commission investigate the cause of the blackout, NBC News reports.
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During the outage, affected users reported an “SOS” display, meaning the phone can still access emergency services.
Massachusetts State Police also urged people not to call 911 just to see if the number works.
“Many 911 emergency centers in the state are inundated with calls from people trying to check if 911 is working from their cell phones,” they wrote. in a post on X, formerly known as Twitter. “Please don’t do that.”
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AT&T has reported sporadic outages over the past week, with emergency service temporarily outages in the southeastern US, CNN reported.
However, the widespread outage with the nation’s largest carrier began around 3:30 a.m. EST, according to the Associated Press.
As of 11:30 a.m. EST, AT&T said it had restored service to 75% of affected customers.
AT&T logo on smartphone screen.
Rafael Henrique/SOPA Images/LightRocket via Getty
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“Our network teams took immediate action and so far three-quarters of our network has been restored. We are working as quickly as possible to restore service to the remaining customers,” they told NBC News.
Verizon, which had more than 4,000 outages Thursday, said in a statement that it “continues to monitor the situation” but that its network is “operating normally,” the outlet reported.
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T-Mobile said it did not experience an outage, according to the AP.
“Our network is working normally. Down Detector likely reflects the challenges our users have encountered trying to connect to users on other networks,” the operator said in a statement, according to the report.
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